Refund and Return Policy

We are reasonable people, if you have a warranty claim or you want to return a product, please email us at info@moongifts.eu  or call us at +371 271 308 and we will provide a solution. Return Form can be downloaded here:  RETURN FORM

Cabinet of Ministers of the Republic of Latvia 207 “Regulations on the distance contract” stipulates that the customer has the right to cancel the agreement ( order ) within 14 calendar days once order is received and return the purchased product. Our refund and returns policy lasts 14 days. If 14 days have passed since your purchase, we can’t offer you a full refund or exchange.

RETURNS

14 days easy returns policy subject to the following conditions: 

-The product must be returned without any scratches or damage, in the same condition as it was when purchased.
-Must be returned in its original packaging. 
-Must not be a sale item. All products on sale are non-refundable. 
-Must not be a custom engraved product. No returns or exchange for custom engraved products. 

All products have to be returned by the customer to the following address: Latvia, Riga, Ieriķu iela 60 – 205. LV- 1084, Name: Ivars Mozmacs, Phone: +371 27130883

In case of return of the goods to Omniva terminal, please return them to Omniva Latvia Riga T/C Domina terminal. Our mobile phone number for Omniva returns is : +371 27130883

All returns, exchange and warranty claims will be processed after examining the claim and approval from us.

REFUNDS

Refund process is subject to the following conditions: 

-Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
-A return shipping fee is covered by a customer and is not refundable.
-Your refund will be processed within 2 working days of receiving your product. Refunds are credited to you bank account and may take up to 3 days to show in your account balance. If the item was purchased using paypal account, the amount of refund will be credited to the paypal account that was used in purchase.
-All sale items are non-refundable. 
-All custom engraved products and non-refundable.

In case any refund/exchange claim is made after 14 days we reserve the right to grant partial refunds based on our discretion. To complete your return, we require a receipt or proof of purchase and also refund form to be filled.

Refunds are only issued for products purchased directly from our website www.moongifts.eu. Returns and refund of products purchased from re-sellers of our products must be addressed to the re-seller.  

No refund claims can be made based on the colour and texture of wood and natural stones used in jewelllery. The colour and texture of wood grain and stones will vary from product to product. This is the characteristic of all natural products and it makes your product unique. The colour of the products may vary according to the calibration of your screen.

Our sunglasses are handcrafted from wood. The fit of the model may vary slightly due to the nature of wood.

We reserve the right to offer/deny refunds/exchanges for reasons not specified here as we evaluate each claim on a case to case basis. 

SALE ITEMS

Only regular priced items may be refunded, unfortunately sale items cannot be refunded. We reserve the right to reject refund and exchange request for sale items.

PERSONALISED ITEMS

Wooden products that are personalized with specific engraving, logo, text or other design cannot be refunded. 

WARRANTY

We offer a 6 month warranty against manufacturing defects. Warranty will not cover damage from abuse, drops and other impacts, exposure to moisture and extreme temperatures.

All wooden products are prone to attracting mold and fungus in humid conditions. This is not a manufacturing defect and cannot be the basis of a return/exchange/warranty claim. Simply wiping away the mold with a clean dry cloth and keeping your wooden product in the sun will fix the mold/fungus issue. As a precaution, please store your wooden products in a dry airy place.

CANCELLATIONS

If you want to cancel your order for any reason, please send an email to info@moongifts.eu .  Purchase of personalized wooden items cant be cancelled once the engraving on wood is already finished. Refund for cancelled orders will be processed within 3 days. It may take an additional 7-10 days for the amount to reflect in your account depending on your bank. Please note, that we cant cancel your order once the items are already been shipped.