Welcome to Our Help Site

Shipping and Delivery

All products are shipped from Riga, the beautiful capital city of Latvia.

Moongifts ships products worldwide every day. Shipping is available for most countries around the world.

Once we received your order and confirmed the payment, we will process and send your parcel within 2 working days. Personalized gifts like wooden USB, Wooden cutting boards etc. that requires engraving may take longer time to process. Please check the description of these gifts on their specific pages.

– Delivery in Latvia – 2-3 working days

– Delivery to Lithuania, Estonia – 3-5 working days

– Worldwide delivery – Shipping time may vary slightly depending on the country you are located in. Average delivery time for this shipping method is 5-10 working days. If you chose tracked parcel delivery we will provide you with the tracking number, so you can check the location of your parcel and see the estimated delivery time. To track your parcel please visit Latvia Post website here!

On the checkout you will be provided with options to choose between standard parcel delivery and tracked parcel delivery. Once the goods are sent out, we will notify you with the email and provide you with the tracking information.

In most cases, customs fees do not apply but you may be charged for handling fees and taxes as your order passes through customs. Any charges on a parcel must be paid by the person receiving the parcel (this also applies to retail & wholesale customers). Unfortunately, Moongifts has no control over these charges and we can’t tell you what the cost would be, as customs policies and import duties vary widely from country to country.

On very rare occasions, the delivery may take longer than the standard shipping time stated above. Most of the delays are caused by the customs, which, unfortunately, we can’t control. We seek your patience and understanding should this happen.

Payments

We accept the good old-fashioned methods of payment, such as credit cards (Visa/Mastercard) as well as debit cards that can be used for online transactions.

Simply head to the checkout, and on the first page of the checkout there will be a box for you to enter your discount code in – make sure to click ‘Apply’! 

Moongifts adheres to the highest industry standards in order to protect your personal information with the best security solutions. Your credit card information and personal details are encrypted during transmission using SSL (secure socket layer technology), which is widely used on the Internet for processing payments safely.

We work very hard to process your order the minute it is placed. Therefore, we cannot guarantee that cancellations can be accommodated. We will do the best we can to help, however, our system is automated and orders flow into large batches for delivery, making them unable to be recalled. If you wish to cancel your order, please contact us soon as possible via info@moongifts.eu

Contact Us

Something not quite right with your order? Don’t worry, our Moongift team is ready to jump into action! Please contact us to advise of the issue, and to help resolve things quickly we request you include photos so we can help identify what has happened.

You can contact Us via our email: info@moongifts.eu or phone: +371 27130883

You can also contact Us directly via contact form here !